Service Support Engineer - Initial 6 month contract

London, England, United Kingdom · IT

Description

We are searching for a candidate keen to join a strong team that works hard to provide a 5* service in person! We encourage face-to-face interactions with our users to ensure a quick response, high-quality support, advice and guidance on best practice. You will need to demonstrate strong interpersonal, customer service, communication and organisational skills.

You will be responding, logging, and undertaking IT Service Requests including break/fix issues, user/account administration, joiners and leavers, moves and changes, hardware and application deployment as reported to the Service Desk directly, via the Tech Bar, Portal, telephone and by email. You will be an effective multitasker, able to Prioritise and manage multiple tickets at any one time based on priority and deliver solutions in a timely manner while keeping customers up to date on next steps.

To be successful you should have an awareness and understanding of ITIL processes, work well in a team and have an ability to maintain composure in a fast-paced and pressured environment. As part of the role, you’ll create and maintain documentation and should show excellent communication skills (verbal and written). It would be desirable for you to have some desktop support or service desk experience with an interest in computing hardware repair or maintenance and customer service.

This role includes providing on-call and out-of-hours work during weekday evenings and weekends on a rotating shift pattern.

You have an opportunity to develop and learn with the best of the best while supporting our users within the Telegraph office. To make your mark and provide ideas and suggestions to shape support. If you are ready for a new challenge and keen to shine amongst stars then apply now!


This role is initially offered as a 6 month fixed term contract with the view to go permanent depending on the successful candidates performance within the role.

Requirements



Useful (but not essential) Additional Skills:

Benefits


The Telegraph’s goal is to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.

We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.

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